If a purchase is not right for you, contact us within 30 days of delivery to request a return. This policy does not limit rights that cannot be excluded under applicable law.
Start a return
Email HATAMTECH@outlook.com with your order number, the item and the reason for your request. For damaged, faulty or incorrect goods, include a description and, where practical, photographs. We aim to reply within 1–2 business days with the next steps. A photo is helpful but does not replace any rights you have under applicable law.
Change-of-mind returns
For a change-of-mind return, goods should be unused, unwashed, complete, in a resalable condition, and returned with their original packaging where reasonably available. Please request authorization before sending a parcel. We provide the applicable returns address and instructions in our response. Do not send returns to the company contact address without authorization.
Return shipping
You are responsible for the direct return shipping cost for a change-of-mind return. Original outbound delivery charges are not refunded for change-of-mind returns unless required by law. For verified faulty, damaged or incorrectly supplied goods, we will arrange or reimburse reasonable return shipping and explain the remedy. No restocking fee applies.
Damage, defects and wrong items
Let us know promptly when you discover an issue so we can assess it. Depending on the circumstances and your applicable rights, a remedy may include a replacement, repair where appropriate, or refund. Ordinary wear, misuse and damage caused after delivery are assessed separately. We do not require you to accept store credit instead of a refund that is legally due.
Refund timing
After a return is received and inspected, we will tell you whether the refund is approved. We aim to process an approved refund within 5–10 business days to the original payment method. Your payment provider may take additional time to post it. Contact us if the stated period has passed and you have not received an update.
Exchanges and unpaid orders
For an exchange, contact us to arrange a return and a separate purchase of the desired item, subject to availability. A pending, unpaid order can be cancelled; no money is refunded where no payment was taken. Digital goods, subscriptions and personalized products are not part of this collection.
Your statutory rights
This policy supplements any mandatory consumer remedies. For help, contact HATAM TECHNOLOGY TRADING COMPANY LLC at HATAMTECH@outlook.com.