Please request cancellation as soon as possible. We can normally cancel an order before it has been dispatched.
Pending, unpaid orders
Sign in to My Account → Orders and use Cancel when available. You can also contact us with the order number. If your order has not been paid, there is no charge to refund. Cancelling an order releases the purchase request; it does not create a payment transaction.
Paid orders before dispatch
Email HATAMTECH@outlook.com promptly to request cancellation. We will confirm whether the parcel can be stopped. If cancellation is accepted, any collected payment will be refunded to the original payment method, normally processed within 5–10 business days. We do not charge a cancellation fee.
After dispatch
Once a parcel has been dispatched, we may be unable to cancel it. Follow the Returns & refunds policy after delivery. Refusing delivery without arranging the next steps may delay identification and processing of the return.
Changes to an order
A request to change the product, quantity or delivery address is subject to the order stage and stock availability. Contact us before dispatch; we may need to cancel and recreate the order. A request is not confirmed until we acknowledge it.
When we need to cancel
We may cancel an order that cannot be fulfilled, contains a material pricing or stock error, has an unsupported delivery address, or presents a reasonable payment or misuse concern. We will notify you and refund any amount already collected for the cancelled goods, as applicable. Mandatory legal rights remain unaffected.